We have a collection solution to fit your business needs
BHK Financial, formerly Innovative Debt Recovery, Inc. (IDR), is a full-service collection agency that has customizable collection solutions that fit your business needs.
- Our Process -
First, we will speak with you about your specific collection needs. We want to know more about your specific case. Do you have multiple accounts that need to be placed on a regular basis? Do you have a single account that needs to be collected? We spend time listening to your needs so we can recommend the best solution. Our goal is to decide whether we would be a good match and if we are not get you in touch with someone who can help.
Create a Custom Approach
Next, we create a custom approach that is developed around your needs. We do not have a one size fits all solution. Every client we service has differences, even if they are in the same industry. We believe in maintaining your client philosophy during the collection process so we will focus on creating a process that protects your reputation and yields exceptional results.
Our onboarding process is simple: we agree on terms, and sign an agreement. We will provide login information for you to access our secure FTP site and send us data. We will send as confirmation that your account information has made it into our system. During this process, you can request access to monitor accounts online, or set up timing for status reports.
We Begin the Collecting on Your Account(s)
Lastly, we begin the process of collecting on your account(s). We assign your account(s) to a team that becomes a specialist in collections for your business. They are briefed on your philosophy and our customized collection solution. We will use active listening and negotiation skills to collect on your past due accounts while maintaining the highest integrity and adherence to regulations. We are here to give you updates when needed.