Q: How can we pursue our charge offs while we are working on current accounts?
A: Very few companies have the manpower to do this. You need the help of an outside agency when your staff is overworked. It’s difficult to keep up with your current recovery load, but don’t let that stop you from going after charge offs with the help of a trusted collection agency.

Q: How do you treat credit union members?
A: We never alienate credit union members – we just bring the additional influence you need to collect what’s owed to you.

Q: What type of fees are involved?
A: There are no hidden fees. You pay only when we collect. We will work with you to come up with a contingency rate that fits your business needs.

Q: We already use a collections agency with minimal results. What’s different about IDR?
A: We work to create “win-win” situations with a staff that is thoroughly trained in credit and debt negotiation. The proof is in positive results that allow the debtor to retain their pride and dignity.

Q: How do you handle complaints from customers and negative feedback?
A: Because we treat every debtor with respect and dignity, we rarely hear negative feedback about the way they were treated. Handling debtors in this manner increases our success rate while maintaining a positive image for our customers.

Q: What types of methods do you use to negotiate with the debtor?
A: In addition to credit and debt negotiation, we use education for the consumer to get them back on track.

Q: Do you stay within the letter of the law?
A: Yes, we never use overaggressive tactics. We are assertive, not aggressive and we are 100% legally compliant.