Recovery Specialists are responsible for making outbound collection calls and receiving inbound calls from consumers on accounts past due (as primary responsibility). Recovery Specialists must be able to identify payment problems and solutions. It is essential that they adhere to all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, and update of consumer information. The ability to ask fact-finding questions and provide accurate company information is necessary. Recovery Specialists are responsible for following through on commitments made to consumers: e.g. submitting requests for documents/payoff.
Regular, consistent, and predictable attendance is an essential function of this job.